Once in your home, the delivery technician will need 15 to 30 minutes to complete the assembly of your bike. All technicians are professional, courteous and will be respectful in your home. Your technician will make sure that your bike hardware is properly assembled before leaving; however, once this is completed, you will be responsible for setting up your Peloton account and activating your software subscription (it's easy! and we're here to help).
Please note: delivery technicians are not required to remove boxes.
You can expect that your technician will run through the following before they leave your home:
1. All nuts and bolts on your bike are tightened.
2. Power on touchscreen to confirm that it works properly.
3. Check that your Peloton bike is stabilized.
If there are any issues that cannot be resolved by the delivery crew, please call Peloton Support—preferably while your technician is still in your home — at (866) 679-9129 (Option 2).
If you have any questions about activating your new Peloton bike, don’t hesitate to give our Support team a call at 866-679-9129 (Option 2) or chatting with us on our website.
Tipping your technicians is always at your discretion.